FAQ
Frequently Asked Questions (FAQ)
Last Updated: August 29, 2026
Find answers to common questions about our artificial plants, ordering process, shipping logistics, and store policies at GARDEN NESTLE LLC (gardennestlellc.com).
1. Products, Materials & Quality
How realistic do Garden Nestle artificial plants look?
Our artificial plants, faux trees, bonsai, and succulents are crafted using premium, botanical-grade materials that mimic the organic look and feel of living flora. We utilize real-touch coatings, natural leaf veining, authentic stem textures, and organic color gradients to ensure every piece looks vibrant and lifelike from every angle.
Do the plants require any assembly or shaping?
Our plants are securely packed to protect them during transit. When you unpack your order, branches and leaves may be slightly compressed. Most of our floor trees and potted plants feature flexible, interior-wired stems that can be gently bent and styled to your desired fullness and shape.
Are your artificial plants safe for children and pets?
Yes. Our artificial botanicals are 100% hypoallergenic, non-toxic, and free from live soil pests or mold. Unlike certain real houseplants that may be toxic to cats and dogs, our faux plants provide a completely pet-safe greenery solution.
Can these plants be used outdoors?
While most of our botanicals are optimized for indoor decor, many items can be placed in covered outdoor spaces such as shaded patios, porches, and balconies. For long-term preservation, we recommend avoiding prolonged direct sunlight and heavy rainfall.
How do I clean and maintain my artificial plants?
Maintenance is effortless. Simply dust the leaves occasionally with a dry microfiber cloth, a soft duster, or wipe them gently with a damp cloth. No watering, fertilizing, or pruning is required.
2. Orders & Payments
What payment methods do you accept?
We accept all major credit and debit cards (Visa, MasterCard, American Express, Discover), as well as secure digital checkout options like Apple Pay, Google Pay, and Shop Pay.
Can I modify or cancel my order after placing it?
Because our automated fulfillment process begins promptly, order modifications or cancellations must be requested within 2 hours of placing the order by contacting support@gardennestlellc.com. Once a tracking number has been created or the parcel has dispatched, orders cannot be modified or canceled.
What currency will I be charged in?
All transactions are processed in USD ($) at checkout. If your payment card is issued in another currency, your bank will automatically apply its standard currency conversion rate.
3. Shipping & Delivery
Where do you ship?
We currently ship exclusively to three countries:
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United States
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Canada
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Turkey
How long does processing and delivery take?
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Order Processing: Orders are prepared, inspected, and dispatched within 1 to 3 business days.
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Estimated Delivery Times:
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United States: 5 – 10 business days
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Canada: 6 – 12 business days
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Turkey: 2 – 4 business days
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How do I track my shipment?
As soon as your package is dispatched, you will receive an automated Shipment Confirmation email containing your official carrier tracking number. Tracking details typically update online within 24 to 48 hours of dispatch.
Will I have to pay customs duties or import taxes?
Orders shipped within Turkey and orders shipped to the United States under standard import thresholds do not incur additional duties. For shipments to Canada, any applicable local customs fees, import taxes, or GST/HST assessed by local border authorities remain the responsibility of the customer.
4. Returns, Exchanges & Damaged Items
What is your return policy?
If you are not completely satisfied with your purchase, you may initiate a return within 30 days of delivery. Returned items must be in their original, unused condition, with all packaging and tags intact. Please contact our support team before sending any items back to receive authorization and the designated return address.
What if my product arrives damaged or defective?
In the unlikely event that an item arrives damaged during transit:
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Contact us within 48 hours of delivery at support@gardennestlellc.com.
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Include your Order Number and clear photographs of both the damaged product and the exterior shipping package/label.
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Upon verification, we will send an immediate complimentary replacement or issue a full refund.
5. Official Contact Information
Have a question not listed above? Reach out to our dedicated support team:
GARDEN NESTLE LLC
US Company Address:
30 N Gould St Ste 67802
Sheridan, WY 82801
Fulfillment & Returns Address (Türkiye):
TOPCUASIM MAH. 3509 SK. NO 8 / 2 YUNUSEMRE MANISA 45120
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Customer Support Email: support@gardennestlellc.com
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Phone: +18436363081
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Operating Hours: Monday – Friday, 9:00 AM – 6:00 PM (EST)
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Website: gardennestlellc.com
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Business Registration Number: 2026-002064184