Warranty Policy

Warranty Policy

Our Warranty Commitment

At GARDEN NESTLE LLC, we are committed to providing premium, lifelike artificial plants, faux trees, handcrafted bonsai, and botanical home decor designed for enduring beauty and everyday elegance. We stand firmly behind the structural integrity and botanical craftsmanship of our products, ensuring that every customer receives items that meet strict quality standards.

This Warranty Policy outlines what is covered, what is excluded, and the detailed procedures for submitting and resolving warranty claims.

Limited Product Warranty

GARDEN NESTLE LLC provides a 30-Day Limited Warranty starting from the verified date of delivery.

This warranty covers manufacturing defects, material failures, and assembly issues that affect the normal aesthetic presentation or structural functionality of our artificial plants and planters under standard indoor residential or office use.

If a product is verified to have a manufacturing defect during the warranty period, we will review your claim and provide a suitable resolution—including a complimentary replacement, replacement components, store credit, or refund—at our discretion.

Warranty Coverage

This limited warranty covers the following verified issues:

  • Structural & Branch Wiring Defects: Premature breakage, internal wire snapping, or detachment occurring during standard manual styling and unboxing.

  • Foliage & Floral Bonding Failures: Premature detachment of leaves, fronds, succulents, or blossoms caused by factory adhesive failure.

  • Manufacturing Material Flaws: Abnormal surface cracking, unusual plastic degradation, or significant color irregularities out of the box.

  • Pot & Planter Defects: Structural cracks, base instability, or factory flaws in included decorative pots or internal stabilizing bases upon arrival.

  • Fulfillment Discrepancies: Incorrect plant models, missing bundles, or missing set accessories resulting from packaging errors.

All warranty claims are subject to evaluation and verification by our customer support team.

Warranty Exclusions

This warranty does not cover damage resulting from:

  • Normal Wear & Tear: Gradual material softening or standard surface dust accumulation over time.

  • Misuse & Excessive Force: Snapping, breaking, or tearing caused by excessive, repeated bending beyond normal branch-styling limits.

  • Unsuitable Outdoor Exposure: Discoloration, fading, waterlogging, or material degradation resulting from unshaded outdoor placement, extreme weather, rain, frost, or direct continuous UV exposure (unless explicitly rated as outdoor UV-resistant).

  • Improper Cleaning & Chemical Damage: Color fading or texture breakdown caused by harsh chemical cleaners, solvent sprays, or abrasive scrubbing.

  • Unauthorized Alterations: Cutting stems, repotting into unapproved heavy industrial bases, gluing, or modifying original product components.

  • Accidental Damage & Negligence: Dropping, impacts, pet chewing, crushing, or fire damage occurring after delivery.

Ceramic & Fragile Planters

Certain botanical arrangements feature ceramic, cement, or terracotta planters. Because these materials are naturally fragile, accidental breakage or cracking caused by drops, impacts, or rough handling post-delivery is not covered under this warranty. Customers are strongly encouraged to inspect all ceramic and stone bases immediately upon delivery.

Shipping Damage Policy

If your botanical decor arrives damaged due to carrier transit:

  1. Contact us within 48 hours (and no later than 7 days) of delivery.

  2. Provide your order number, clear photos of the damaged plant/pot, and photos of the outer shipping box with the carrier label.

  3. Our support team will process an expedited damage claim and arrange an immediate replacement.

How to Submit a Warranty Claim

To request warranty service, email our customer support team at support@gardennestlellc.com with the subject line "Warranty Claim - Order #[Your Order Number]".

Please include:

  • Full name

  • Shopify order number

  • Email address associated with the purchase

  • Clear description of the specific issue

  • High-resolution photographs or a short video showing the affected plant, base, or defect

Warranty Review & Resolution Process

Once your claim is received, our team will review the submitted evidence within 24 to 48 business hours. If the claim is validated, we will offer one of the following remedies based on availability:

  • Full Product Replacement: A brand-new replacement sent at no additional cost.

  • Replacement Parts/Branches: Dispatch of individual stems or planter parts where easily attachable.

  • Store Credit: Issued for future purchases on gardennestlellc.com.

  • Full or Partial Refund: Credited directly back to your original payment method.

Limitation of Warranty & Liability

This warranty applies exclusively to products purchased directly from the official gardennestlellc.com online store. It is non-transferable and applies solely to the original purchaser.

To the maximum extent permitted by applicable law, this limited warranty is the sole warranty provided by GARDEN NESTLE LLC. No other warranties, whether express or implied—including warranties of merchantability or fitness for a particular purpose—shall extend beyond the terms stated herein.

Contact Information

GARDEN NESTLE LLC

US Company Address:

30 N Gould St Ste 67802

Sheridan, WY 82801

United States

Fulfillment & Returns Address (Türkiye):

TOPCUASIM MAH. 3509 SK. NO 8 / 2 YUNUSEMRE MANISA 45120

Türkiye

  • Customer Support Email: support@gardennestlellc.com

  • Phone: +18436363081

  • Business Registration Number: 2026-002064184